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Warranty Service
Product Service Principles
Seven day return, three month exchange, and one year warranty.
Warranty repair principles

1. After the customer purchases the machine, they carefully fill out and save the purchase voucher and warranty card. The dealer needs to keep a copy of this and the purchase voucher bottom sheet. Our company will

This purchase voucher is for warranty purposes.

2. For customers who cannot provide warranty certificates, our company has the right to extend the warranty period by three months based on the factory date of the machine for one year.

3. For customers who have exceeded the factory production time of the machine by one year and are unable to provide accurate proof of purchase date, they can only provide paid maintenance.

4. If there are any related quality issues within three months of the customer's purchase, our company will provide a replacement, but for machines with damaged appearance and screen, we can only provide

Warranty. Our company will provide repair fees for human induced water ingress, machine burning, and mechanical damage.



Return to factory maintenance cycle
For machines that fail within three months, our company will replace them with new ones within two working days (through testing, identify the cause of the malfunction, and distinguish between human and normal damage). Our company's after-sales department will provide repair solutions within one week for machines repaired during the warranty period and outside of warranty.
Frequently asked question
Q: Why does the magic mirror body often generate heat?
Q: How much satellite acquisition is required for the class mirror to achieve positioning?
Question: What is the error in the location of the road?
Question: Does the cloud reflect that the geosphere is not detailed/has an error?


Answer: Currently, urban and rural construction is changing rapidly, and roads are also constantly updating and changing. Therefore, there is a certain lag between the production of map data by map companies and real-time changes in roads. Therefore, there is a phenomenon of incomplete or incorrect maps. The main reason for the lag in map data updates is that professional personnel need to be dispatched to collect map data on site. Through multiple processes such as evidence collection, preparation, processing, and national approval.





Answer: Generally speaking, the error range of around a few meters to several tens of meters is a normal phenomenon. If there is a significant error between the map data and the current location, it may also be caused by issues with the map data or navigation reception signal.
Answer: Under normal signal reception conditions. Generally, after receiving a 3-axis positioning satellite signal, positioning can be achieved.
Answer: Heating is caused by the need for heat dissipation during operation of the machine. At the same time, the magic mirror is in direct sunlight. In addition, the temperature in the cabin of the car is relatively high. After my rigorous low temperature test, the machine can work normally at an 80 degree temperature environment for 8 consecutive days and hours.
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